Reference

m340i Terms and Conditions

These terms set the rules for your m340i account, wallet activity, and access to the lobby.

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HELP CHANNELS

Where to Raise Questions

Questions about these terms should come through our support desk, not through public social channels. Use the message channel inside your account, send an email if you want a written trail, or raise a ticket when you need a clear record of a correction, dispute, or access problem. We reply using the contact details saved in your profile, so keep your email and phone number current and make sure messages from us do not land in spam.

Team online

Account chat

Open the chat channel from your account area when you want a quick response about a clause, a payment hold, or a correction request. We use the contact details on file so the thread stays linked to your profile and your latest activity.

Email support

Send a written request when you need the wording of a term, a copy of a change, or a record for your own files. Keep your subject line clear so we can route it faster and reply in the same thread.

Support ticket

Use a ticket for disputes, withdrawal checks, or any request that needs documents. The ticket keeps the full thread together, which helps us respond in order and verify what you asked for before we close the case.

DATA AND ACCESS

How We Handle Your Records

We keep only the records needed to run your account, settle transactions, handle disputes, and meet legal duties.

Account records

We keep your name, phone, email, login history, and transaction logs to operate the account and settle disputes. If a detail changes, ask support to update it so later checks match your profile and old records stay consistent.

Cookies

Cookies help us remember your session, page choices, and device state. If you clear them, you may need to log in again and set your preferred language or display options again, because the browser no longer keeps those settings.

Security checks

When your password changes, wallet details shift, or a withdrawal needs extra check, we may ask for a fresh confirmation from you. This helps us confirm that the request came from the account holder, not a different device.

Record retention

We retain account and payment records only for as long as needed for service, dispute handling, fraud checks, and legal duties. After that period, records are archived or removed under our retention rules and access is narrowed.

Change requests

If you need to change your name spelling, phone number, or email, send the request through support from the account area. We may ask for documents before we update the file, especially when the current record and the new detail do not match.

Copy of records

You can ask for a copy of the records we keep on your account. We will reply through the contact address on file and may redact items that law requires us to keep private or to keep for dispute handling.

Questions About The Terms

The questions below cover access, payment checks, changes, and record handling under these terms. If your situation is not covered here, send us a message through your account so we can reply against the right record and point you to the clause that applies.

They apply when you create an account, log in, or use the wallet and lobby. If you keep using the site after an update, the published version on this page remains the one that governs your access and account use.

Yes. Access depends on local law, and a feature may be unavailable where a rule or order restricts it. We expect you to check the law that applies to your location before using the site or sending money.

Deposits through UPI, Paytm, or PhonePe may be checked for name match, reversal risk, or duplicate attempts. If a check is needed, the request can pause until the account details pass verification and the wallet is cleared.

A withdrawal may pause while we confirm identity, wallet ownership, transaction history, or a mismatch in the details you submitted. This protects the account and helps us settle the request correctly once the check is complete.

Send the request from your account area or email the support address listed here. We may ask for a document copy before updating your name, phone number, email, or other record, especially when the change affects access.

If you do not agree with a new clause, stop using the site and contact support for clarification. Continued use after the posted date means the newer text applies to your account and future actions on the site.

We keep the records needed for service, dispute handling, fraud checks, and legal duties, then remove or archive them when the retention period ends. You can ask support about any record we hold and how long it stays.

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