Reference

Legal terms for India accounts

This page sets out the terms that shape your account, your data, and your access on m340i.

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m340i Legal terms for India accounts
REQUEST ROUTES

Where to send legal requests

For legal questions, use the contact path that matches the issue so we can route it quickly. Account disputes, access checks, privacy requests, and record corrections each move through a different queue, and we reply with the next step after we verify your account details. If your request concerns payments, include the UPI, Paytm, PhonePe, or Google Pay reference shown in your wallet so we can trace the entry without delay.

Team online

Email a legal request

Send your request with the account email, the affected date, and any reference number. We use that to check identity, locate the record, and respond with the action we can take under local law.

Use the in-site form

Choose the form for privacy changes, access questions, or record checks. It helps us sort the request faster because the right details arrive in one place, instead of back-and-forth messages.

Message from your account

If you are already logged in, send the note from the account area and mention the issue clearly. That lets us link the message to the right profile and handle sensitive queries with care.

DATA SAFEGUARDS

How we handle your records

We keep legal handling tied to what we can verify. Account data is stored only as long as the service needs it for access checks, dispute handling, and record keeping under local…

Data handling

We store only the details needed to run the account, process requests, and keep a record of actions you take. Access is limited to staff who need the data for a specific support or legal task.

Cookies

Cookies help the site remember your session, language, and display choices, and they also help us spot repeated sign-in failures. You can clear them in your browser, but some pages may load again from scratch.

Account security

We use login checks, device signals, and step-up verification when details look unusual. If your phone changes or a password reset is needed, we may ask for extra proof before allowing a sensitive change.

Retention

We keep records only for as long as the service, dispute handling, tax, or audit duties require them. When the retention period ends, the record is removed or anonymised according to the rule that applies.

Contact route

For privacy, access, or correction questions, write through the legal contact path in the account area. That keeps the request linked to the right profile and reduces delays caused by missing identifiers.

Request changes

You can ask us to correct profile details, check a data point, or close an inactive record where local law allows it. We may need a fresh verification step before we make the change.

Common legal questions and access steps

This section answers the main legal questions about access, data, and contact paths. We keep the replies focused on what you can ask for, how we verify the request, and when local law may limit a change. If your situation depends on your location or account history, we say so plainly rather than guessing, so you know what to expect before you send anything.

If local law allows access in your area, you may open one and complete the checks shown on screen. If your location is restricted, the page will not move forward and no account is created.

We keep the account details, login trail, wallet references, and the contact history needed to handle requests. We do not keep more than is needed for service, dispute handling, and any legal duty that applies.

Yes. Send a request from the account area or by email with enough details to confirm identity. After we match the profile, we can share the record that applies where local law allows it.

When you use UPI, Paytm, PhonePe, or Google Pay, the transfer may pass through bank or processor checks before it clears. If a step fails, we show the reason we can share and the next action.

We keep records only for the period needed for account operation, legal duties, fraud checks, and dispute handling. Once that period ends, the data is removed or anonymised under the rule that applies.

Use the legal contact route in your account and say exactly what you want changed. That lets us verify the request, check the record, and tell you whether the change can be made.

Cookies do not change the legal text, but they help the site remember your session and language while you move through the pages. You can clear them at any time in your browser.

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